Example response: “In most cases, I handle conflicts well. I appreciate diversity and understand that different people have different opinions, which can lead to conflict. When faced with conflict, I work with others to resolve the problem in a way that is mutually beneficial to everyone involved. Sometimes I can get defensive when trying to express my opinion. I practice tactics to manage this behavior, such as pausing to take a deep breath and carefully rethinking my words before responding. “Don`t spend too much time complaining or shirking your responsibilities. You may not know your interviewer very well, but you can expect him to be on your side. Don`t spend much time explaining how no one can get along with Janice and how you did everything you needed to do. In all likelihood, your interviewer will be able to relate to your story on some level, and that`s what it`s all about: building a relationship and showing how you`re best suited for the job. Don`t position yourself as someone who always avoids conflict, because a little courage is an admirable quality. She apologized for losing her temper and thanked me for understanding her emotions. Since then, she has not missed a deadline and, thanks to the successful communication we have established with her, we have implemented status updates for our entire team, which has resulted in an overall reduction in missed deadlines and better collaboration between colleagues. Some team members were a little upset about this extra workload, but I held a meeting where each employee`s issues could be expressed and heard so that everyone felt respected throughout the process.
By delegating tasks and working very hard for a week (me and my team), we were able to solve the problem successfully without being absolutely exhausted by the process. First, I told him about the details that were holding him in the way, namely the delivery costs and the problems he had with our software. We warmed up the stumbling blocks to the point where he was satisfied with the new arrangement. In addition, we have assigned him a permanent customer success manager to ensure that he can take full advantage of our products. Do you avoid or face conflict? Do you think about it or are you impulsive? Do you use constructive techniques to resolve the situation? At some point in your career, you will come into conflict with a colleague. When that time comes, here are eight ways to solve it in a professional and polite way that will make you confident (and, more importantly, won`t fire you): This will eliminate any concerns they have that you have similar problems working with them. You never want to name a weakness or challenge where they wonder if you`re also going to struggle in their work. No one contradicts me because I`m always right! In previous positions, you may have come across politicians you didn`t feel comfortable with. With this question, you can explain why or why you would not perform the assigned tasks, even if you do not agree with the rule or policy related to the obligation. When you collide with a colleague, it can be satisfying right now to contact your workwoman – but office gossip has the potential to backfire very quickly. First of all, there are ears everywhere, and you will rightly look unprofessional if someone hears too many bad words to a colleague.
Second, it`s unfair to the person you`re in conflict with because everyone still has to work together (including your friend, who is unjustly stuck in the middle of it all). Besides, who wants a representative like the person at work who talks about everyone`s garbage? Conflict is part of life, and if you`re not extremely lucky and don`t have to work (why are you reading this?), then it`s also part of your professional life. I mean, life is all about a bunch of conflicts, and the way you resolve them says a lot about who you are as a person — that`s why interviewers like to ask you about it, usually in one of these forms: You don`t want to mention that conflict has become fodder for water-cooled conversations for the following week. The WORST thing you can say here is that you lost the lead or ended up failing to convince them as customers due to the internal conflict. To answer this question, give an example of a rule or policy that you disagreed with, how you expressed your disagreement, and how you reconciled the disagreement to ensure that you can perform your duties as assigned. Tell me about a time when you disagreed with a manager. It`s not a fun question to answer, and like “What`s your biggest weakness?” people are thrown out of it. Keep in mind that everyone in the workplace experiences conflict in one form or another and the question doesn`t signal that the interviewer thinks you`re a combative sandwich that can`t get along. Don`t keep arguing forever. It doesn`t matter if you`re still a little hurt or upset by the situation.
But one thing you certainly don`t want to do is spend too much time figuring out the scene, thus neglecting to demonstrate your problem-solving skills and how the conflict was resolved. .